Privacy Policy

 

1. Purpose and Scope of the Policy

 

1.1.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit or use our Website, App, IoT devices, or Services, and explains our practices for collecting, using, maintaining, protecting, and disclosing that information. It also explains our use of cookies and how you may access, correct, or delete your personal information.

 

1.2.

This Policy applies to information we collect:

  • On the Website (including the customer portal),
  • Through the App,
  • Through IoT devices and connected sensor systems,
  • In email, text, and other electronic messages between you and CageWatch,
  • In person or by telephone when you contact customer support.

 

1.3.

When we offer products or services to individuals in the EEA, we are subject to the GDPR. For consumers in the United States, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and other state-specific privacy laws. For consumers in Canada, we comply with PIPEDA and applicable provincial legislation, including Quebec’s Law 25. Under the GDPR, we act as a “controller” of your personal information.

 

2. Applicable Laws

 

2.1.

We are committed to complying with applicable privacy laws in the United States, Canada, and the EEA, including the GDPR, CCPA, PIPEDA, and Law 25. By providing your personal information, you acknowledge and consent to its processing in accordance with this Policy and applicable laws.

3. Your Acceptance of This Policy

 

3.1.

By accessing or using the Website, App, or Services, you agree to this Privacy Policy. Continued use after changes are made constitutes acceptance of those changes.

 

4. Children Under the Age of 16

 

4.1.

Our Website, App, and Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information without verified parental consent, we will delete it. If you believe we may have collected information from a child under 16, please contact us at privacy@cagewatch.com.

 

5. Personal Information Collected

 

5.1.

We may collect personal information when you:

  • Create an account,
  • Use our Website, App, or Services,
  • Interact with IoT devices,
  • Contact customer support.

 

5.2.

Personal information collected may include:

  • Name, email address, phone number,
  • Account credentials,
  • Records of customer support communications,
  • System usage data,
  • Tank levels, telemetry, and inventory data generated by IoT devices,
  • Browser, device, and operating system details.

 

5.3. Automatically Collected Information

As you navigate our Website or App, we may automatically collect:

  • IP address,
  • Device identifiers,
  • Usage logs,
  • Communication metadata.

 

5.4. Precise and Approximate Location Information

If you enable location services, the App may collect precise or approximate location information for operational purposes, including:

  • Displaying nearby cages on a map,
  • Sorting cages by distance,
  • Navigating to a cage using your preferred mapping app,
  • Saving or adjusting cage coordinates when you reposition a location pin.

Location information is used only for these operational features and is not used for advertising, tracking, or profiling.

 

5.5. CageWatch Device and Operational Data

When interacting with CageWatch hardware or Services, we may collect operational data including:

  • Public device identifiers,
  • Cage IDs and sensor serial numbers,
  • Slot counts and configuration details,
  • Firmware and hardware versions,
  • Battery status, inventory levels, and fullness readings,
  • Telemetry snapshots,
  • Cage location coordinates.

 

5.6. Bluetooth Information (App Use Only)

If you grant permission, the App uses Bluetooth to scan for and connect to nearby CageWatch hardware during onboarding, configuration, and diagnostics.

  • Bluetooth is used solely to identify CageWatch devices and exchange setup or troubleshooting data.
  • We do not use Bluetooth for proximity tracking, advertising, or cross‑app monitoring.
  • Bluetooth scan results are processed on your device and are not used to identify non‑CageWatch hardware.

 

5.7. Camera and QR Code Scanning

If you grant permission, the App may access your device’s camera to scan CageWatch QR codes during setup.

  • Images and video frames used for QR scanning are processed locally on your device.
  • We do not store, transmit, upload, or retain camera images or video.

 

5.8. Biometric Authentication (Face ID / Touch ID)

If you enable biometric authentication, the App may use Face ID or Touch ID to unlock your session.

  • Biometric data is processed entirely on your device by iOS.
  • CageWatch receives only a success/failure signal.
  • We do not receive, store, or access your biometric information.

 

5.9. Local Device Preferences

The App stores certain preferences locally on your device, including:

  • Default mapping application,
  • Biometric unlock preference,
  • Prompt dismissal state,
  • Session/authentication state.

These preferences are stored using Apple’s UserDefaults and are not transmitted to our servers unless required for account functionality.

 

5.10. Support Contact Information

When you contact support through the App or Website, we may collect your name, email address, phone number, and the contents of your message to assist with troubleshooting and customer service.

 

6. Cookies and Data Collection Technologies

 

6.1.

If you enable them, we use cookies and similar technologies to enhance your experience. These may include analytics tools such as Google Analytics.

 

6.2.

Cookies may persist only for the current session or for up to 12 months.

 

7. Your Control Over Cookies

 

7.1.

You may enable or disable cookies through your browser or device settings.

 

7.2.

Disabling cookies may limit certain Website or App functionality.

 

8. Types of Cookies & Their Purposes

  • Session Cookies (Authentication): Used to maintain your login session and protect against fraud.
  • Analytics Cookies: Used to analyze usage patterns and improve performance.

 

9. Data Collected on Login & Cookie Consent

 

9.1.

When you log in and enable cookies, third-party services may collect:

  • IP address,
  • Browser type and version,
  • Operating system information.

 

10. Managing Cookie Preferences

You may manage cookie preferences through your browser or device settings.

 

11. Third‑Party Information Collection

 

11.1.

Certain third-party providers may use tracking technologies when you interact with our Website or App. These may include:

  • Mailchimp,
  • HubSpot.

 

11.2.

The App does not use third‑party advertising SDKs, fingerprinting technologies, or cross‑app tracking tools. We do not allow third parties to track you across apps or websites for advertising or marketing purposes.

 

12. Use of Your Personal Information

 

12.1.

We use your personal information to:

  • Present our Website, App, and Services,
  • Operate and monitor IoT systems,
  • Provide customer support,
  • Improve functionality and performance,
  • Send communications,
  • Comply with legal obligations,
  • Fulfill any purpose disclosed at the time of collection,
  • Pursue any other purpose with your consent.

 

12.2.

We do not sell personal information.

 

12.3. No Tracking

We do not track you across apps or websites owned by other companies. We do not use your data for targeted advertising, profiling, or data brokerage.

 

12.4. Mapping Applications

When you choose to open navigation in Apple Maps, Google Maps, Waze, or another mapping provider, your location and destination information is shared directly with that provider and is governed by their respective privacy policies.

 

13. Promotional Communications

 

13.1.

We may send you updates about our Services. You may opt out at any time using the unsubscribe link or by contacting us.

 

14. Your Choices and Rights

You may:

  • Opt out of promotional communications,
  • Update your preferences,
  • Contact us at privacy@cagewatch.com.

 

15. Disclosure of Your Personal Information

We may disclose personal information:

  • To service providers such as Amazon Web Services, Stripe, or PayPal,
  • To contractors and vendors supporting our operations,
  • To legal authorities when required,
  • To fulfill the purpose for which you provided the information,
  • With your consent.

 

16. How Long Your Personal Information Will Be Kept

We retain your personal information:

  • While your account is active,
  • As long as necessary to comply with legal obligations or resolve disputes.

Once no longer needed, information will be securely deleted or de-identified.

 

17. Choices About How We Use and Disclose Your Information

You may control:

  • Cookies,
  • Location tracking.

 

18. Right to Access, Correct, and Delete

You may request access to, correction of, or deletion of your personal information by contacting privacy@cagewatch.com. We may require identity verification.

 

19. Your State Privacy Rights

Residents of certain U.S. states may have rights to:

  • Confirm whether we process their personal information,
  • Access or delete personal information,
  • Correct inaccuracies,
  • Opt out of targeted advertising or profiling.

Requests may be submitted to privacy@cagewatch.com.

 

20. EEA Data Subjects: Your Rights Under the GDPR

You may have rights to:

  • Be informed,
  • Access your data,
  • Rectify inaccuracies,
  • Request deletion,
  • Restrict processing,
  • Data portability,
  • Object to processing,
  • Avoid automated decision-making.

 

21. Quebec Residents’ Rights Under Law 25

You may have rights to:

  • Be informed,
  • Withdraw consent,
  • Access your data,
  • Correct inaccuracies,
  • Request deletion,
  • Restrict processing,
  • Data portability,
  • Object to processing,
  • Avoid automated decision-making.

 

22. Transferring Your Personal Information

We may transfer personal information internationally. For transfers outside the EEA, we rely on:

  • Standard Contractual Clauses (SCCs),
  • Binding Corporate Rules (BCRs),
  • Other legally recognized safeguards.

For transfers outside Quebec, we perform a Transfer Impact Assessment (TIA) as required by Law 25.

 

23. Data Security

We use organizational and technical safeguards, including:

  • Encryption,
  • Secure servers,
  • Access controls.

No method of transmission is completely secure.

 

24. Filing a Complaint

You may contact us with concerns at privacy@cagewatch.com. You may also file a complaint with your applicable privacy regulator.

 

25. Changes to Our Privacy Policy

We may update this Policy periodically. Continued use of the Website, App, or Services after changes constitutes acceptance.

 

26. Contact Information

CageWatch LLC [INSERT MAILING ADDRESS]

Email: privacy@cagewatch.com

Support: support@cagewatch.com

 

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